Simplii Financial, Client Experience Analyst Co-op (8 months), Summer 2026

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

Simplii Bank is an internet bank that integrates financial services through a network of partners. Simplii Bank offers Clients a better way to do their banking by offering no-fee day-to-day banking, great rates and superior service. Clients can save time by doing their banking through a variety of channels - Internet, phone or bank machine.

In this position, you will be responsible for gathering, analyzing, interpreting, and documenting comprehensive details and statistical data on Simplii clients, utilizing NPS and client review surveys. You will provide expert guidance to colleagues by delivering accurate and insightful business information. Your responsibilities include developing and presenting recommendations, supported by relevant statistics, to drive revenue growth, reduce costs, and enhance both the client experience and key business initiatives.

You will conduct in-depth analyses and formulate actionable recommendations aimed at increasing revenue and optimizing cost efficiencies. Through client journey mapping, you will identify potential constraints or issues that could impact project outcomes or account procedures, and proactively recommend solutions to improve existing programs, processes, procedures, and products.

Additionally, you will prepare and deliver presentations that communicate findings, conclusions, and recommendations to senior management. Your contributions will extend to supporting other business cases and initiatives, as well as preparing detailed reports for multiple channels to inform strategic decision-making.

At CIBC we enable the work environment most optimal for you to thrive in your role you’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2-3 days per week on-site, while other days will be remote.

How you’ll succeed

• Strategic Thinking and Thought Leadership- Required to provide expert level thought leadership on client experience through use of best practices and methodologies (e.g. Journey Mapping, Service Design, etc.) to ensure the desired end-to-end experience is executed.  Tasks may include designing experiences and/or identifying and drawing linkages to multiple initiatives to ensure a well thought through mitigation plan is in place for client impact. This role requires you to be up to date with industry trends and thinking around client experience in the banking, finance, and other industries.  
• Analysis- You will be required to take a data-driven approach and analyze and draw key insights from enterprise data (client, performance and operational), processes, documents and technologies to identify gaps to desired strategy and to provide solutions and recommendations based on your analysis.
• Relationship Building- You are required to liaise with functional groups across CIBC to negotiate and influence business partners to ensure alignment of initiatives / solutions and individual deliverables across dependent client experience initiatives.
• Communication - you are a content champion who can help our teams and partners understand how our words shape the client and employee experience. Your writing skills include precise articulation of ideas and opinions that support the development of business proposals and presentations. 
• Deliver with Speed - You understand and support agile, innovation and change, making sure we’re delivering on time, within scope and budget, and are future-proofed. You can manage multiple priorities at the same time and iterate effectively.

Who you are

• Availability to work on a full-time basis for the entirety of the 8-month work term (May 2026 - December 2026)
• Detailed working knowledge of the practices, procedures, and principles of Simplii Bank
• Strong working knowledge of computer applications (e.g. Microsoft Excel, Word, PowerPoint) sufficient to create spreadsheets, reports, tables, graphs, and databases
• Developed interactive skills sufficient to convey factual information on issues,
• Developed writing skills sufficient to prepare written materials involving detailed explanations
• Self-planning skills sufficient to schedule, organize to carry out work assignments and adjusting work schedules according to changing priorities
• Judgment and problem solving skills sufficient to interpret detailed and factual information
• You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
• You look beyond the moment. You know what you do will make a difference today and tomorrow. You look for new opportunities to define what's possible.
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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