Strategy & Delivery Co-op

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing 

CIBC’s Contact Center Strategy and Delivery team is hiring for the Summer 2026 co-op term! This team is responsible for leading and executing key growth initiatives to drive business growth and operational excellence for CIBC Contact Centers. You will help in providing insights, market analysis, and actionable recommendations, while developing business cases. You’ll assist in defining priorities, developing strategies, and supporting the creation of roadmaps that position the bank for future success keeping the clients at the center of focus as well considering external factors. You will be critical in designing the Contact Center of the Future. The roles will require collaboration with leaders, business partners, stakeholders and peers.  

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-2 days per week on-site, while other days will be remote.  

Important information 

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal during the application process is to get to know more about you, all that you have to offer, and to give you the opportunity to learn more about us.

• You must be currently enrolled in post-secondary education and returning to full-time studies to be eligible. However, you do not need to be in a registered Co-op program to be considered for this role. 

• Recruitment timeline: Application review – January/February; Interviews – January/February; Offers – February/March. 

• Please include your resume (no more than 2 pages), a cover letter (no more than 1 page), and your most recent unofficial transcript with your application. These should all be uploaded into the Resume section of the application as one PDF document.

• This is a 4-month opportunity. 

How you’ll succeed 

• Strategic growth initiatives: Plan key growth initiatives to drive business growth and operational excellence for CIBC Contact Centers ensuring alignment with organizational goals and delivering measurable outcomes.

• Deliver Innovation: Identify emerging trends and implementing forward-thinking strategies to position CIBC for future success. Support end-to-end implementation and roll out activities ensuring we maintain operations. 

• Strategic Planning and coordination: Develop business cases, link operational efficiencies to cost reductions, identify revenue uplift opportunities, and monitor KPIs to ensure alignment with organizational priorities and sustainable financial performance. Collaborate with senior leadership to define focus areas, set objectives, and influence strategic decision-making to achieve divisional goals.   

• Deep-dive and Data driven Story telling: Deep-dive into channel strategies, identify pain points and process gaps in current state, conduct in-depth interviews with subject matter experts. Corroborate qualitative insights with data to create powerful story telling. 

Who you are  

• You love to learn. You're passionate about growing your knowledge, and you know that there is no limit to what you can achieve.

• You’re a strategic thinker. You understand how to align business strategy with transformation. You excel at balancing long-term vision with practical execution. 

• You’re driven by collective success. You establish productive relationships with departments and partners across the organization and externally. 

• You are a problem solver. You enjoy solving complex problems by working with diverse teams, and you can effectively communicate and align stakeholders toward a shared vision.

• You're tech savvy & curious. You embrace emerging technologies and continuously seek innovative ways to improve processes and experiences, keeping user needs at the forefront. 

• Values matter to you. You bring your authentic self to work and embody our values of trust, teamwork, and accountability. 

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

Job Location

Employment Type

Weekly Hours

Skills