Student, Associate Disability Case Manager (Summer 2026)

Our student and new graduate programs offer a chance to explore Sun Life from the inside. You’ll make a difference in the lives of our customers and communities, while building the skills and experience that allow you to grow in a meaningful and rewarding way.

Job Description:

We are responsible for managing disability claims to resolution. This includes:

• Determining eligibility to disability benefits

• Implementing the right interventions to support timely recovery and return to work

• Supporting Clients during the absence and return to work period

What will you do?

• Use the knowledge and medical concepts you have learned to support Disability Case Managers in managing their disability claims, working in partnership with them to help them bring their files to resolution

• Conduct telephone interviews to obtain information to ensure complete understanding of the absence and types of support required to assist with return to work planning

• Engage clients through open and respectful verbal and written communication to understand the medical, social and personal dimensions of their workplace absence

• Identify and assess medical and non-medical influencing factors pre and post disability, functional capability, restrictions and limitations  to better understand what support is needed to get plan members back to work

• Collaborate with the Disability Case Managers on developing and maintaining outcome-focused case management plans to help plan members return to work

What do you need to succeed?

• This opportunity is available to students with a August 2026 or later graduation date

• Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide. 

• Passionate: You are eager to understand the impact of different diagnoses (musculoskeletal, cardiac, mental health, etc.) on the lives of the plan members

• Curious: You want to understand the complete story and have a passion for improving the health and well-being of Canadians

• Analytical: You are detail oriented, you ask the right questions to uncover the information and are thorough in your pursuit

• Proactive and Innovative: You love being busy and thrive with variety in your work, you see opportunities where others don’t see solutions and you are good at thinking “outside the box”

• Great communicator: You have the client at heart, you listen and you demonstrate empathy through written and verbal communication

• Resourceful and Collaborative : You may not have all the answers, but you can figure out how to get them and will work collaboratively across teams to meet our clients’ needs

• Teamwork: You are caring at heart and are open to collaborating continually with your colleagues to serve our clients in exceptional ways

• Resilient: You are able to handle and overcome difficult and stressful situations and take these situations as learning opportunities

What's in it for you?

• At Sun Life, you will be joining a purpose driven organization focused on helping Canadian’s achieve lifetime financial security and live healthier lives.

• As a student, you’ll make a real impact by contributing to meaningful work, gaining valuable experience and actively working towards your team’s goals.

• You’ll join our unique student culture, designed to help you grow both personally and professionally beyond your role. We offer professional development workshops, student awards, socials and many more exciting opportunities.

• We are honored to be recognized as Canada’s Best Employers for Recent Graduates and Canada's Best Workplaces by Great Place to Work in 2025.

• Your student journey is just the beginning and we're proud to help many who choose Sun Life to transition into permanent roles after graduation.

The Base Pay range is for the primary location for which the job is posted for. The Base Pay which you will be considered for will vary depending on the Campus program you are selected for.

Eligible Sun Life employees for various Campus Graduate programs will also participate in various incentive plans, payment under which is discretionary and subject to individual and company performance

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [email protected].

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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