Student - Corporate Customer Service

• Represent the County of Brant as a welcoming and knowledgeable ambassador, assisting customers in accessing a wide range of municipal services
• Serve as Live-Chat Agent for the County of Brant’s website
• Respond to customer inquiries via phone, email, live chat and in person and redirecting complex inquiries to the appropriate department for technical expertise 
• Provide administrative support to various departments as needed including handling incoming and outgoing mail, data entry, filing and document sorting
• Maintain call logs through our Corporate Customer Service portal
• Operate a point-of-sale terminal to process payments (cash, cheque, credit, and debit), post transactions to the accounting system, and perform end-of-shift cash reconciliation.
• Other duties as assigned

• Strong customer service abilities, with experience assisting clients in person, by phone, email and online chat dealing with in-person, phone, email and online chat platform
• Excellent organizational skills
• Comfortable with basic cash-handling procedures
• Strong abilities with MS Office, including outlook, word, PowerPoint, excel
• Ability to work in a fast-paced environment, working independently with a high level of professionalism and effectively managing pressure in challenging situations
• Demonstrate tact and diplomacy, maintain confidentiality and utilize discretion
• Ability to travel between County locations as required

This posting is for an existing vacancy.
We thank all applicants and advise that only candidates to be interviewed will be contacted. Personal information submitted is collected under the Municipal Freedom of Information and Protection of Privacy Act.