Student Supports Assistant (IAHS) - Student Position

Role Overview
As the Student Supports Assistant, you provide front-line service to our students. You act as an ambassador, collaborator, and connector, sharing MSA information, working together with the Student Supports team and other MSA staff. You listen to students’ questions and concerns, helping where you can, and connecting them to MSA and College resources. Because you are a student, you provide the MSA with insight into your own lived experience as well as common issues and concerns brought to the front desk.
This role works collaboratively to ensure the success of all departments, because we are in this together.

Accountabilities
•    Triage student concerns and guide students to appropriate College and community resources
•    Build trust between the MSA and Mohawk students.
•    Promote opportunities for involvement within the MSA.
•    Deliver MSA supports including but not limited to: bus pass, health and dental plan, academic supports, wellness, and life services.
•    Foster interpersonal relationships and connections with the student body to inform, educate and share opportunities.
•    Provide general reception duties including greeting guests, answering in-person and telephone inquiries, booking appointments, etc.
•    Connect students to MSA, Mohawk College and partner resources to assist them with questions and concerns.
•    Participate in the planning and delivery of programs related to Student Supports.
•    Provide insight and feedback to the MSA around student concerns and the student experience at your campus, including using your student lens to create improvements to MSA processes in serving students. 

Physical Demands/Work Environment
•    Standard work hours are 0 - 20 hours per week. This may include evenings and weekends when required.
•    Travel between campuses may be required.
•    Able to work in a variety of event-related settings that may involve standing, lifting, with the majority sitting for prolonged periods.

Education, Experience and Training
•    Currently enrolled in a Mohawk College program (open to all students).
•    Legally eligible to work in Canada.
•    Customer service experience.
•    Must be available to work based on the business needs of the department through your school schedule.

ACCESSIBILITY   

As part of our commitment to accessibility for all persons with disabilities the MSA will, upon the request of the candidate provide accommodation.  

Should you require accommodation at any point during the appointment interview process with the MSA please contact People and Culture at [email protected]

EQUITY, DIVERSITY, AND INCLUSION

The MSA seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially seeks applications from indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+.

HOW TO APPLY

Please apply using the link provided, including a resume, and contact information with your application. 

Please use your Mohawk College email for applications. 

The interview process will begin in July, and the posting will remain open until a candidate is selected. Preferred start date would be August/September 2026.

This position is a 4 month contract term position. 

*Please only apply once per position and apply using your Mohawk College email.