Summer Student - Hotel Operations Support Coordinator

ABOUT EVENTCONNECT

At EventConnect, we’ve built a team of sports and technology enthusiasts who work each day to support our partners. Our product connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in-between.  

EventConnect's head office is located in downtown London, Ontario. Our workspace is open, fun, and is filled with productive energy. We value teamwork, integrity, innovation, professionalism, and reliability. We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service.

ABOUT THE ROLE

The Hotel Operations Support Coordinator, Summer Student position will work alongside the Event Management Coordinator and report to the COO.  The EventConnect operations team comprises three departments that help support EventConnect’s 400 Partnerships, 25,000 Hotel Relationships, 12,000 Clubs and Teams that all operate on the EventConnect system. Our mission is to provide unparalleled service and support for all sectors of the youth sport industry that operate on the EventConnect system.  

In this role, you will focus primarily on hotel compliance and inbox management, supporting the Hotel Specialists team in maintaining accurate reservation data, processing compliance updates, and delivering timely customer service to hotels, event organizers, and guests operating on the EventConnect platform

RESPONSIBILITIES

• Processing hotel compliance reservation changes and cancellations, including accurately inputting and verifying confirmation numbers in the EventConnect system.


• Conducting proactive hotel follow-up to ensure compliance deadlines are met, maintaining strong communication with hotel contacts throughout the event cycle.


• Managing and triaging inbox tickets, responding to hotel and partner inquiries in a timely and professional manner and escalating complex issues to the appropriate team member.


• Responding to hotel and guest booking feedback, ensuring concerns are acknowledged promptly and routed appropriately for resolution. 


• Supporting the Hotel Specialists team with ad hoc compliance projects, data clean-up, and reporting tasks as needed throughout the summer
  
  

QUALIFICATIONS

• Ability to multitask, prioritize and be agile in a fast-paced environmen
  


• Excellent time management 
  


• Well developed organizational skills 


• Attention to detail 
  


• Professional discretion& confidentiality 
  


• Accepts and welcome new challenges 


• Accountable for being a team member and contributing to goals


• Friendly, professional and confident nature