Summer Student - Hotel Support Coordinator

ABOUT EVENTCONNECT

At EventConnect, we’ve built a team of sports and technology enthusiasts who work each day to support our partners.  Our product, EventConnectTM, connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in between. 

EventConnect's head office is located in downtown London, Ontario. Our workspace is open, fun, and filled with productive energy. We value teamwork, integrity, innovation, intuitiveness, and reliability. These values promote cross-departmental collaboration to enhance our partners' and customers' experience and service.

EVENTCONNECT OFFERS

• Competitive salary and benefits


• A casual but energetic work environment made for today’s workers


• Performance-driven culture


• Growth opportunities


• IT equipment provided 

ABOUT THE ROLE

The Hotel Support Coordinator, Summer Student position will work alongside the EventConnect Travel Agent and report to the Event Success Manager.  In this role you will provide excellent service and support by assisting with the coordination and confirmation of complimentary and staff rooms for our partners.  You will help with ongoing hotel follow-up and compliance,  maintaining and updating accurate reservation data, contributing to a smooth and organized event experience for our Event Organizers and their staff.

RESPONSIBILITIES

• Assist with confirming weekly complimentary rooms and staff rooms for Event Owners.

• Contact assigned hotels to confirm reservations, ensuring all booking details (confirmation numbers, guest names, room types, and dates) are accurate.

• Address discrepancies in reservations promptly by liaising with the hotel to resolve issues effectively.


• Communicate any unresolved issues to the appropriate team members or management for escalation.

• Assist with hotel follow-up & customer service 

• Assist with hotel folio & reconciliation 

• Potential for supporting the operations department with other administrative duties as needed.
  
  

QUALIFICATIONS

• Friendly, professional, and confident nature both on the phone and through email communications

• Excellent verbal communication skills to convey information over the phone 


• Ability to multitask and be agile in a fast-paced environment


• Knowledge of the hotel industry or a sports management background 


• Accepts and welcomes new challenges


• Accountable for being a team member and contributing to goals


• Strong problem-solving skills and the ability to collaborate with others


• An organized approach to completing your work 

EventConnect welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should an applicant be selected for an interview, please inform EventConnect  of any required accommodations. If an applicant or successful candidate requests an accommodation, adjustments to support specific needs will be made.