Support Hub Assistant

Support Hub Assistant

Students' Association of MacEwan University (SAMU)
https://www.samu.ca/get-involved/work-with-us/

Posted: March 4, 2026

Job Category | Part-time Term, up to 25 hours/week
Contract | May 4, 2026 - April 30, 2027

Salary | $18.00/hour
Location of Work | City Centre Campus (CCC)

Posting closes Wednesday, March 25th at 4:00 pm (MST)

ABOUT SAMU 

The Students' Association of MacEwan University (SAMU) is a non-profit organization working independently from MacEwan University to support students. Our purpose is to enrich the student experience by focusing on their non-academic needs through an array of student-driven programs and services.

We are governed by elected student representatives who set the strategic vision on behalf of students. With support from over 50 full-and part-time staff, we keep our mandate student-focused to achieve the vision.

OUR VISION

All students benefit from a vibrant student life and culture of empowerment.

OUR MISSION

SAMU builds a positive student experience by creating a place to engage and connect, being a champion for all students, and providing opportunities that allow them to get the most out of their educational journey.

PURPOSE

The main objective of this position is to supports the operational functions of the SAMU Support Hub and provides ongoing support to students utilizing SAMU services. The role also assists in the planning and distribution of Support Kits, organization of resources, and upkeep of the capsule machines in collaboration with the Services Team.

SUMMARY OF RESPONSIBILITIES

Support Hub - (60%)

• Desk Coverage
  
  
  
  • A minimum of 15 hours per week covering the Support Hub front desk.
  
  
  • Greet students visiting the Support Hub.
  
  
  • Assist in Pantry hamper pickups.
  
  
  • Transfer students to Peer Support volunteers when requested.
  
  
  • Maintain knowledge of Support Hub resources.
  
  
  • Answer students’ questions.
  
  
  • Support students with directions when requested.
  
  
  • Record all Support Hub interactions.
  
  
  
  


• Organization
  
  
  
  • Assist in maintaining the cleanliness of the Support Hub in accordance with AHS.
  
  
  • Upkeep of all support items
  
  
  • Maintain and organize the Support Hub front desk and the second-floor printer room.
  
  
  • Assist Student Services Coordinator in maintaining the Support Hub resources database as requested
  
  
  
  


• Support Kits
  
  
  
  • Assist in planning and distributing support kits in collaboration with the Student Services Manager and the Student Services Coordinator
  
  
  
  


• Capsule Machines
  
  
  
  • Assist in restocking and tracking of the capsule machines in collaboration with Student Services Manager and Student Services Coordinator
  
  
  
  

Administration - (25%)

• Metrics and Data
  
  
  
  • Monthly Support Hub metrics compiling
  
  
  • Assist in the weekly and monthly metrics compiling of the capsule machines and support kits
  
  
  • Source feedback from current volunteers and students in various forms; one-one-one conversations, forms, etc.
  
  
  • Compile any feedback with recommendations for the service.
  
  
  • Assist in the implementation of relevant services changes as approved by the Student Services Manager.
  
  
  • Conduct environmental scans as to what are common issues students are looking for support with.
  
  
  
  


• Inventory
  
  
  
  • Conduct a full inventory count of all support items at least once per year.
  
  
  • Assist in maintaining Support Kit inventory in collaboration with the Student Services Coordinator.
  
  
  
  


• Incident Reports
  
  
  
  • Log any incidents and report to the Student Services Manager
  
  
  
  

Collaboration - (10%)

• Services Team
  
  
  
  • Attend weekly Services meetings
  
  
  • Support the Food Rescue initiative.
  
  
  • Attend the first half day of Peer Support’s fall training
    
    
    
    • August 22 – 8am-12pm
    
    
    
    
  
  
  • Internal Collaborations (SAMU)
    
    
    
    • Support internal collaborations with other SAMU departments.
    
    
    
    
  
  
  • MacEwan Collaborations
    
    
    
    • Support MacEwan collaborations.
    
    
    • Tabling activities during other MacEwan events.
    
    
    
    
  
  
  
  

Other – (5%)

• Other duties as assigned by the Student Services Manager

VALUES

Students First - SAMU is here for the students. As such our decisions and actions need to be in the best interest of current and future students.

Inclusiveness - All students belong to SAMU and should feel welcomed and safe. Diversity is embraced, and we continue to learn new ways of being respectful and empathetic to all students and each other.

Adaptability - Underlying all the values is SAMU's ability to adjust and respond quickly to meet students' needs.

Relevance - SAMU continually listens to students, monitors trends, builds partnerships and works to be on point to the changing student population.

Accountability - At SAMU, we take responsibility for our actions and decisions. Likewise, we are responsible stewards of the resources entrusted to us by students

EDUCATION AND EXPERIENCE

• Preference will be given to current MacEwan Students registered in a minimum of one class during either Fall 2026 or Winter 2027 term.

KNOWLEDGE, SKILLS AND ABILITIES

• Must be proficient with Microsoft Office.


• General knowledge of SAMU is considered an asset.


• Excellent communication (written and verbal), interpersonal, and collaboration skills.


• Possess strong organizational skills and attention to detail.


• Ability to work independently.
  
  

PREFERRED QUALIFICATIONS

• Active Listening and Crisis Management


• Risk Assessment and Management


• Bystander Intervention Training


• First Aid


• WHMIS

WORKING CONSIDERATIONS 

• Sedentary with light physical effort
  
  
  
  • Sitting
  
  
  • Standing
  
  
  • Walking
  
  
  • Kneeling
  
  
  • Lifting – up to 50 pounds
  
  
  • Manual dexterity
  
  
  
  

TERMS OF EMPLOYMENT 

Up to 25 hours/week, with office hours between 8:30 am - 4:30 pm. Will work around the student's schedule. Some evening and weekend work may be required.

APPLICATION PROCESS 

Please address your application to Annette Kelm, Student Services Manager. Please attach both your resume and cover letter with the application.

Application Package must include

• Cover Letter


• Resume

• Copy of tentative Fall 2026 & Winter 2027 class schedule

ADDITIONAL INFORMATION

Interviews will be conducted April 1-10, 2026 in person at the SAMU Office

We are an equal opportunity employer and welcome applications from all qualified individuals. We thank all applicants for their interest in this position, but only those chosen for an interview will be contacted.