Customer Service Dealer Support Intern

Why GM Financial?

GM Financial is the wholly owned captive finance subsidiary of General Motors. We are a global provider of auto finance solutions. We offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

At GM Financial, we are looking for people who want to embark on an exciting career journey. Our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Our Purpose: We pioneer the innovations that move and connect people to what matters.

The Summer Student Customer Service is a temporary position utilizing Omnichannel/Multi-channel communications for our dealers and customers. You will solve problems and make smart decisions that drive retention and excellent customer service.

About the Role:

• Respond to Customer and Dealer inquiries in a Multichannel environment: 50% Phone, 30% written, 20% other
• Fulfillment
  • Respond ,record and fulfill customer/dealer requests received
  • Provide superior customer service in every interaction to foster customer satisfaction and retention
  • Demonstrate /Comply and communicate Company procedures and polices.
  • Facilitate interdepartmental communication to ensure timely and customer centric resolution of lessee and dealer issues
  • Make decisions within established guidelines and policies
• General Operations
  • Participate in projects and other duties as designed
• Performance Standards
  • Consistently meets/exceeds established performance standards , customer service, profit productivity and attendance.

What makes you the dream candidate?

• Strong analytical, mathematical and decision making skills
• Results oriented and deadline focused with ability to multi-task.
• Excellent interpersonal skills necessary to interact effectively with external and internal customers at all levels of the organization.
• Available to work shifts ranging from 8:00 am to 8:00 pm (flexibility required)

Qualifications

• Customer service or call centre experience is an asset
• Automotive experience is an asset
• Secondary school degree required