Online Operations Associate

Job Description:

The Online Operations Associate at American Airlines Group in Toronto, Ontario plays a crucial role in ensuring the smooth online operations of the company. The successful candidate will be responsible for a variety of tasks to maintain and improve operational efficiency and customer satisfaction in the online domain.

Responsibilities: - Manage and monitor the company's online platforms, ensuring all systems are running smoothly and efficiently. - Analyze data and metrics to identify areas of improvement and implement strategies to enhance online operations. - Collaborate with cross-functional teams to develop and implement online initiatives and projects. - Respond to customer inquiries and issues in a timely and professional manner. - Conduct market research to stay informed about industry trends and competitor activities. - Assist in the development of online marketing campaigns and promotional strategies. - Contribute to the implementation of corporate social responsibility initiatives to give back to the community.

Requirements: - Bachelor's degree in a relevant field. - Minimum of 3 years of experience in online operations or a related field. - Independent and hardworking with the ability to work under minimal supervision. - Excellent critical thinking and strategic planning skills. - Strong communication and interpersonal skills. - Proficiency in Microsoft Office and online analytics tools. - Ability to multitask and prioritize tasks effectively.

Benefits: - Joining Bonus - Retirement Plan - Training & Professional Development opportunities - Opportunity to contribute to corporate social responsibility initiatives

Equal Opportunity Statement: American Airlines Group is proud to be an equal opportunity employer and is committed to providing equal employment opportunities to all individuals without regard to race, color, religion, gender, sexual orientation, national origin, age, disability or genetics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.