Account Support Representative - Remote Work

Job Description:

WellCare Health Plans is seeking a part-time Account Support Representative to join our team in Vancouver, British Columbia, Canada. This position will be remote, allowing for flexible work arrangements. We are looking for an individual who is energetic, reliable, and excited to support our clients with their account needs.

Responsibilities: - Provide customer support via phone, email, and chat for account-related inquiries - Assist clients with account setup, maintenance, and troubleshooting - Work closely with the Account Manager to ensure client satisfaction - Maintain accurate records of client interactions and updates in the CRM system - Collaborate with other team members to ensure a seamless experience for clients - Participate in training sessions to stay up-to-date on product knowledge and account management best practices - Assist with special projects or initiatives as needed

Requirements: - 1 year of experience in a customer service or account support role - Strong communication skills and a customer-centric mindset - Excellent planning and project management skills - Ability to work independently and prioritize tasks effectively - Energetic personality with a positive attitude - Reliable and punctual - Proficiency with CRM systems and Microsoft Office suite - Comfortable working in a remote environment

Benefits: - Free food provided during work hours - Parental leave for eligible employees - Vision insurance coverage - Flexible work schedule

Working Environment: We strive to inject a sense of joy and vibrancy into our work environment. While working remotely, we encourage collaboration, communication, and a positive attitude amongst team members.

Equal Opportunity Statement: WellCare Health Plans is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We celebrate diversity and are dedicated to creating an inclusive culture where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Deadline to apply: 2024-07-12

If you meet the requirements and are excited about the opportunity to join our team as an Account Support Representative, we encourage you to apply before the deadline. We look forward to reviewing your application and potentially having you join our team at WellCare Health Plans.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.