Call Center Assistant - Remote Work

Job Description:

Core-Mark Holding is seeking a confident and motivated Call Center Assistant to join our team on a remote, part-time basis in Montreal, Quebec. As an Associate Level team member with at least 2 years of experience, you will be responsible for providing exceptional customer service over the phone and supporting our call center operations.

Responsibilities: - Answering incoming calls and assisting customers with their inquiries, issues, and requests - Making outbound calls to follow up on customer inquiries and provide additional information - Handling customer complaints with professionalism and empathy to ensure customer satisfaction - Entering accurate and detailed information into the system for record-keeping and tracking purposes - Collaborating with team members to troubleshoot issues and resolve customer concerns in a timely manner - Following call center protocols and procedures to maintain high-quality service standards - Adhering to privacy and security guidelines when handling sensitive customer information - Maintaining a positive and professional attitude in a fast-paced and dynamic work environment

Requirements: - 2 years of experience in a call center or customer service role - Excellent communication skills and phone etiquette - Ability to multitask and prioritize tasks effectively - Strong problem-solving skills and attention to detail - Adaptability to handle a variety of customer situations and inquiries - Leadership skills to take ownership of customer issues and escalate when necessary - Proficiency in using computer systems and software for call center operations - Availability to work remotely and adhere to a flexible part-time schedule

Benefits: - Dental insurance - Retirement plan - Training and professional development opportunities

Working Environment: At Core-Mark Holding, we cultivate a sense of ownership and responsibility at every level. Our goal is to create a supportive and collaborative work environment where employees can thrive and grow professionally.

Equal Opportunity Statement: Core-Mark Holding is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

Deadline to apply: 2024-05-07

If you meet the requirements and are eager to contribute to our team as a Call Center Assistant, we encourage you to apply before the deadline. We look forward to reviewing your application and potentially welcoming you to our team at Core-Mark Holding.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.