Call Center Manager - Remote Work

Job Description:

Qualcomm is seeking a motivated and experienced Call Center Manager to join our team on a part-time basis, with the option to work remotely from Toronto, Ontario, CA. As a Mid-to-Senior Level position, the ideal candidate will have at least 6 years of experience in call center management.

Responsibilities: - Manage a team of remote call center representatives, providing guidance, support, and training as needed - Monitor call center performance metrics and ensure that team members meet or exceed set targets - Develop and implement strategies to improve call center efficiency and customer satisfaction - Handle escalated customer inquiries and complaints, ensuring timely resolution - Collaborate with other departments to streamline processes and improve overall customer experience - Conduct regular performance evaluations and provide feedback to team members

Requirements: - Proven experience in call center management, with a minimum of 6 years in a similar role - Strong leadership skills and ability to motivate and mentor team members - Excellent communication skills, both written and verbal - Resilient and hardworking attitude with the ability to work under pressure - Strong time management and critical thinking skills - Ability to adapt to a remote work environment and collaborate effectively with colleagues worldwide

Benefits: - Medical coverage - Travel opportunities - Vision insurance

Working Environment: At Qualcomm, we believe in fostering a global village mentality, where all team members collaborate and support each other, regardless of their physical location. As a Call Center Manager, you will have the opportunity to work with colleagues from around the world, enriching your experience and expanding your network.

Deadline to Apply: May 1, 2024

Equal Opportunity Statement: Qualcomm is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.