Call Center Manager - Remote Work

TravelCenters of America is looking for a driven and passionate Call Center Manager to join our team on a part-time remote basis in Montreal, Quebec, CA. As a mid-to-senior level professional with at least 7 years of experience in call center management, you will play a crucial role in ensuring the efficient operation of our call center department.

Responsibilities: - Oversee the daily operations of the call center, including managing a team of customer service representatives. - Develop and implement strategies to improve customer service, efficiency, and quality of calls. - Monitor call center metrics and performance targets, and develop action plans to meet and exceed goals. - Handle escalated customer complaints and issues in a professional and effective manner. - Conduct regular performance evaluations and provide feedback and coaching to team members. - Collaborate with other departments to ensure seamless communication and workflow processes. - Stay updated on industry trends and best practices to continuously improve call center operations.

Requirements: - Proven experience in call center management, with a minimum of 7 years of experience. - Strong negotiation skills and emotional intelligence. - Excellent communication and leadership skills. - Ability to work remotely and manage a team effectively. - Bachelor's degree in Business Administration or a related field is preferred.

Benefits: - Retirement plan - Employee discounts - Parental leave

Working Environment: At TravelCenters of America, we promote equality and fairness for all employees. We strive to create a supportive and inclusive working environment where all team members can thrive and reach their full potential.

Deadline to apply: June 26, 2024

Equal Opportunity Statement: TravelCenters of America is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.