Call Center Manager - Remote Work

As the Call Center Manager for Toys “R” Us, you will be responsible for overseeing and coordinating the daily operations of our remote call center team located in Montreal, Quebec. This role requires a driven and dedicated individual with exceptional communication skills and the ability to lead a team to success.

Responsibilities: - Manage and supervise a team of remote call center agents, ensuring they meet performance goals and provide excellent customer service - Develop and implement strategies to improve call center efficiency and productivity - Train new agents and provide ongoing coaching and feedback to existing team members - Conduct regular performance evaluations and address any performance issues in a timely manner - Collaborate with other departments to streamline processes and improve customer satisfaction - Monitor call center metrics and generate reports on team performance - Stay up-to-date on industry trends and best practices in call center management

Requirements: - 7 years of experience in call center management or a related field - Strong leadership skills and the ability to motivate and inspire a team - Excellent communication and interpersonal skills - Proven track record of meeting and exceeding performance goals - Experience with call center technology and software - Ability to work independently and make decisions in a fast-paced environment - Bachelor’s degree in Business Administration or a related field (preferred)

Personality traits: - Driven - Dedicated

Soft skills: - Negotiation - Research

Benefits: - Remote work flexibility - Relocation allowance - Free food

Working environment: At Toys “R” Us, we are a company that transcends borders, promoting collaboration on a global scale. Our team is dedicated to providing the best possible service to our customers, and we offer a supportive and inclusive work environment where employees can thrive and grow.

Equal opportunity statement: Toys “R” Us is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.

Deadline to apply: 2024-07-22

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.