Call Center Representative - Remote Work

Keurig Dr Pepper is seeking a motivated and passionate individual to join our team as a Call Center Representative for remote work in Toronto, Ontario, CA. This part-time role is perfect for someone who is looking for entry-level experience in a fast-paced and dynamic environment.

Responsibilities: - Handle inbound and outbound customer calls in a professional and courteous manner - Provide product information and assistance to customers regarding Keurig Dr Pepper products - Process orders, returns, and exchanges accurately and efficiently - Resolve customer complaints and escalate issues as needed - Maintain customer records and provide follow-up communication as necessary - Collaborate with cross-functional teams to ensure customer satisfaction

Requirements: - 1 year of experience in a customer service or call center role - Driven and passionate about delivering exceptional customer service - Strong innovation and time management skills - Excellent communication and interpersonal abilities - Proficient in using Microsoft Office and CRM software - High school diploma or equivalent

Benefits: - Profit sharing opportunities - Company-provided equipment for remote work - Flexible work schedule and remote work options

Working environment: At Keurig Dr Pepper, we foster a culture of continuous learning and development to support personal and professional growth. Our team is dedicated to creating a positive and inclusive work environment where employees can thrive and succeed.

Equal opportunity statement: Keurig Dr Pepper is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any such characteristic. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. Apply by May 2, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.