Call Center Specialist - Remote Work

Job Description:

Phillips 66, a leading energy manufacturing and logistics company, is seeking a part-time Call Center Specialist to join our team in Toronto, Ontario. This position offers the flexibility of remote work, allowing you to work from the comfort of your own home.

Responsibilities: 1. Handle incoming calls from customers and provide excellent customer service. 2. Assist customers with inquiries, issues, and complaints in a professional and efficient manner. 3. Navigate multiple systems and databases to research and resolve customer issues. 4. Utilize strong communication skills to effectively convey information to customers. 5. Meet key performance indicators related to call quality, customer satisfaction, and productivity. 6. Collaborate with team members and supervisors to continuously improve processes and services. 7. Maintain accurate and detailed records of customer interactions in the company's database.

Requirements: 1. 1 year of experience in a customer service or call center role preferred. 2. Confident and energetic personality with a passion for helping customers. 3. Strong soft skills including innovation and adaptability. 4. Excellent communication skills, both verbal and written. 5. Ability to work independently and as part of a team. 6. Proficiency in navigating computer systems and databases. 7. High school diploma or equivalent required.

Benefits: 1. Visa sponsorship for eligible candidates. 2. Parental leave to support work-life balance. 3. Dental insurance for comprehensive healthcare coverage.

Working Environment: As a Call Center Specialist at Phillips 66, you will have the opportunity to unleash your creativity in a setting that celebrates and nurtures innovation. We value the unique perspectives and ideas of each team member, fostering a collaborative and inclusive work environment.

Equal Opportunity Statement: Phillips 66 is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, disability, or any other protected status.

Deadline to Apply: April 7, 2024

Join our team and make a difference in the lives of our customers by delivering exceptional customer service as a Call Center Specialist at Phillips 66. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.