Call Center Specialist - Remote Work

Job Description:

Tesoro is looking for a Call Center Specialist to join our remote team in Toronto, Ontario. As a Call Center Specialist, you will be responsible for handling inbound and outbound calls from customers, resolving their inquiries and concerns, providing product information, and promoting special offers. This is a part-time entry-level position with the opportunity for professional growth within the company.

Responsibilities: - Answering incoming calls from customers and assisting them with their inquiries - Making outbound calls to follow up on customer requests or promote special offers - Providing product information and troubleshooting technical issues - Resolving customer complaints in a professional and efficient manner - Documenting all customer interactions in the company database - Meeting or exceeding performance metrics for call quality, customer satisfaction, and sales targets

Requirements: - Strong communication skills and the ability to persuade customers effectively - Ability to adapt to different customer personalities and situations - Confidence in handling customer inquiries and resolving issues - No previous experience required, training will be provided - Must be able to work independently and efficiently from a remote location - Must have access to a reliable internet connection and a quiet workspace - High school diploma or equivalent

Personality Traits: - Adaptable: Ability to quickly adjust to changing circumstances and customer needs - Confident: Self-assured in handling customer inquiries and resolving issues

Soft Skills: - Communication: Ability to clearly convey information to customers and colleagues - Persuasion: Ability to influence customers' decisions and promote products effectively

Benefits: - Free food provided during training sessions - Ongoing training and professional development opportunities - Paid Time Off (PTO) for part-time employees - Opportunity for advancement within the company

Working Environment: - At Tesoro, we prioritize quality in all aspects of our work, products, and services. We strive to create a positive and collaborative working environment where employees can thrive and grow professionally.

Deadline to Apply: July 7, 2024

Equal Opportunity Statement: Tesoro is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel welcomed and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.