Chat Support Assistant - Remote Work

Job Description: As a Chat Support Assistant at Medtronic, you will be responsible for providing exceptional customer service and technical support to our clients through online chat communication. This is a remote position based in Vancouver, British Columbia, Canada, and is a part-time role at the Associate Level requiring a minimum of two years of experience in a similar role.

Responsibilities: - Respond to customer inquiries and provide technical support through chat communication - Troubleshoot customer issues and provide solutions in a timely manner - Escalate complex issues to the appropriate department for further assistance - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to ensure a seamless customer experience - Uphold the highest standards of ethical conduct and integrity in all interactions

Requirements: - Proven experience in a customer service or technical support role - Excellent communication skills, both written and verbal - Strong critical thinking skills and ability to problem solve under pressure - Adaptable and able to work independently in a remote setting - Motivated to provide exceptional customer service and support - Cooperation and teamwork skills to collaborate effectively with team members

Benefits: - Free food for remote working employees - Disability insurance coverage - Joining bonus for new employees

Equal Opportunity Statement: Medtronic is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome and encourage applications from individuals of all backgrounds and strive to provide equal opportunities for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.