Chat Support Associate - Remote Work

Job Description:

ADP, a leading provider of human capital management solutions, is seeking a Chat Support Associate to join our team in Toronto, Ontario, in a remote work capacity. This part-time role at the Associate level requires a minimum of 3 years of experience in customer service or technical support roles.

Responsibilities: - Provide exceptional customer service through chat support channels, assisting clients with inquiries, technical issues, and product information. - Troubleshoot and resolve customer issues in a timely and efficient manner. - Utilize company systems and tools to document and track customer interactions. - Collaborate with team members to ensure seamless customer support experiences. - Stay up-to-date on product knowledge and industry trends to better assist customers. - Adhere to company policies and procedures while maintaining confidentiality and professionalism.

Requirements: - Proven experience in customer service or technical support roles. - Excellent written communication skills and proficiency in typing. - Ability to multitask and prioritize workload effectively. - Driven and adaptable personality traits. - Strong teamwork skills and emotional intelligence. - Comfortable with remote work setups and using technology for work purposes.

Benefits: - Travel and spending expenses covered for work-related activities. - Gym membership reimbursement to promote employee wellness. - Profit sharing opportunities based on company performance.

Working Environment: ADP is committed to promoting equality and fairness for all employees. We foster a supportive and inclusive work environment where diversity is celebrated and all employees are valued for their unique perspectives and contributions.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: ADP is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status in accordance with all applicable laws. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.