Chat Support Associate - Remote Work

Job Description:

Sears Holdings is seeking a motivated and reliable Chat Support Associate to join our team on a remote, part-time basis in Vancouver, British Columbia, CA. As an Associate Level Chat Support Associate, you will be responsible for providing excellent customer service and support to our clients through chat communication channels.

Responsibilities: - Engage with customers via chat to provide support, answer questions, and troubleshoot issues - Maintain a high level of customer satisfaction through timely and accurate responses - Utilize strategic planning and analysis skills to identify trends and patterns in customer inquiries - Collaborate with internal teams to escalate and resolve complex customer issues - Adhere to company policies and procedures for chat support communication - Meet performance metrics and goals related to customer satisfaction and response times - Continuously seek opportunities for improvement in the chat support process

Requirements: - Minimum of 4 years of experience in a customer service or support role - Excellent written communication skills and ability to multitask in a fast-paced environment - Strong problem-solving skills and attention to detail - Ability to work independently and prioritize tasks effectively - Proficiency in using chat support software and other relevant tools - Availability to work flexible hours including evenings and weekends - Reliable high-speed internet connection and a quiet workspace for remote work

Personality Traits: - Reliable: Demonstrates a consistent work ethic and commitment to delivering quality service - Motivated: Self-driven and eager to excel in a fast-paced customer service environment

Soft Skills: - Strategic Planning: Ability to think ahead and plan for future customer needs - Analysis: Able to interpret data and trends to improve chat support processes

Benefits: - Profit sharing opportunities - Disability insurance coverage - Parental leave options for eligible employees

Working Environment: At Sears Holdings, we strive to cultivate a sense of ownership and responsibility at every level of the organization. Our team values collaboration, innovation, and a customer-centric approach to our work.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Sears Holdings is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.