Chat Support Manager - Remote Work

Job Description:

Health Net is seeking a highly skilled and experienced Chat Support Manager to join our team on a part-time basis, working remotely from Montreal, Quebec, Canada. As a mid-to-senior level professional with at least 6 years of experience in a similar role, the successful candidate will play a key role in managing our chat support team and ensuring the delivery of exceptional customer service.

Responsibilities: - Manage a team of chat support agents, providing guidance, training, and support to ensure high levels of customer satisfaction - Develop and implement strategies to improve chat support processes and optimize team performance - Monitor chat support metrics and KPIs to identify trends, areas for improvement, and opportunities for growth - Collaborate with cross-functional teams to streamline communication and enhance the overall customer experience - Stay up-to-date on industry trends and best practices in chat support management - Handle escalated customer inquiries and provide solutions in a timely and professional manner - Conduct regular performance evaluations and provide constructive feedback to team members

Requirements: - Confident and hardworking individual with strong communication and interpersonal skills - 6+ years of experience in chat support management or a related field - Proven track record of successfully managing a chat support team and driving performance improvement - Strong people management and strategic planning skills - Proficiency in chat support software and tools - Ability to thrive in a fast-paced and dynamic work environment - Bachelor's degree in Business Administration or a related field (preferred)

Benefits: - Travel opportunities - Gym membership - Remote work flexibility

Equal Opportunity Statement: Health Net is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, sexual orientation, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.