Chat Support Officer - Remote Work

As a Chat Support Officer at Newell Brands, you will be responsible for providing exceptional customer service and support through online chat platforms. This is a remote part-time position based in Toronto, Ontario, Canada, with a focus on assisting customers with product inquiries, technical issues, and general customer service needs.

Responsibilities: - Respond to customer inquiries and issues promptly and professionally via chat - Provide accurate information and solutions to customers in a timely manner - Troubleshoot and resolve technical issues related to products or services - Collaborate with other team members to ensure a seamless customer experience - Maintain a positive and proactive attitude towards customer interactions - Keep detailed records of customer interactions and feedback

Requirements: - Minimum of 2 years of experience in customer service or a related field - Strong communication skills, both written and verbal - Hardworking and motivated individual with a passion for customer service - Ability to analyze customer needs and provide appropriate solutions - Excellent time management skills and ability to multitask - Proficiency in using chat support software and other relevant tools - High school diploma or equivalent required

Benefits: - Company-provided equipment for remote work - Gym membership reimbursement - Paid overtime opportunities - Performance-based recognition and rewards

Working Environment: At Newell Brands, we believe in recognizing and rewarding our employees based on their performance and merit. We strive to create a positive and inclusive work environment where everyone has the opportunity to succeed and grow in their careers.

Equal Opportunity Statement: Newell Brands is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, or any other protected characteristic. We encourage candidates from underrepresented groups to apply.

Deadline to Apply: April 10, 2024

Join our team at Newell Brands and be a part of a company that values hard work, motivation, and exceptional customer service. Apply now to make a positive impact on our customers and help us continue to provide top-notch support.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.