Chat Support Officer - Remote Work

Job Description:

Harman International Industries is seeking a dedicated and experienced Chat Support Officer to join our remote team based in Toronto, Ontario. As a part-time Associate Level role, the Chat Support Officer will be responsible for providing exceptional customer service and technical support to our clients through online chat platforms. This role requires a minimum of 4 years of experience in a similar customer service position.

Responsibilities: - Respond to customer inquiries and provide technical support via online chat platforms - Resolve customer issues and complaints in a timely and professional manner - Identify and escalate priority issues to the appropriate team members - Maintain accurate records of customer interactions and transactions - Collaborate with cross-functional teams to improve overall customer experience - Stay up-to-date on product knowledge and industry trends - Meet key performance indicators related to response times and customer satisfaction

Requirements: - 4 years of experience in customer service or technical support - Independent and hardworking personality traits - Strong negotiation skills and time management abilities - Excellent written communication skills - Ability to multitask and work in a fast-paced environment - Proficiency in using chat support software and CRM systems - High school diploma or equivalent; additional certification is a plus

Benefits: - Travel & spending expenses coverage - Vision insurance - Gym membership reimbursement - Opportunities for professional development and growth within the company

Working Environment: As a Chat Support Officer at Harman International Industries, you will be part of a dynamic team that is dedicated to driving innovation and excellence in the industry. You will have the opportunity to work remotely and collaborate with colleagues across different regions to deliver top-notch customer service.

Equal Opportunity Statement: Harman International Industries is an equal opportunity employer and is committed to fostering an inclusive and diverse workforce. We welcome applications from all qualified individuals, regardless of race, gender, age, disability, or any other status protected by applicable laws.

Deadline to Apply: May 4, 2024

Join our team and be part of an organization that values your skills and contributions towards our mission of delivering exceptional customer service and technological solutions. Apply now to become our next Chat Support Officer!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.