Chat Support Officer - Remote Work

Job Description:

Expedia is seeking a highly motivated and energetic individual to join our team as a Chat Support Officer. This position is a part-time opportunity that allows for remote work from Toronto, Ontario, CA. As an Entry Level Chat Support Officer, you will be responsible for providing exceptional customer service through chat support to our clients.

Responsibilities: 1. Respond to customer inquiries and provide assistance through chat support. 2. Troubleshoot and resolve customer issues in a timely and efficient manner. 3. Collaborate with other team members to ensure a seamless customer experience. 4. Document customer interactions and update customer profiles accordingly. 5. Stay up to date on company products and services to provide accurate information to customers. 6. Continuously improve upon communication skills to effectively engage with customers. 7. Adhere to company policies and guidelines for providing customer support.

Requirements: 1. 1 year of experience in customer service or a related field. 2. Adaptable and able to thrive in a fast-paced environment. 3. Energetic and enthusiastic about assisting customers. 4. Strong critical thinking skills to solve complex customer issues. 5. Excellent communication skills, both written and verbal. 6. Ability to work independently and as part of a team. 7. Proficient in using chat support software and other digital tools.

Benefits: 1. Paid Time Off (PTO) for part-time employees. 2. Retirement plan options. 3. Gym membership reimbursement.

Working Environment: At Expedia, we value individuals who can adapt to and thrive in an environment that embraces and navigates change seamlessly. We encourage creativity, collaboration, and innovation to provide the best possible customer experience.

Deadline to Apply: Please submit your application by May 29, 2024.

Equal Opportunity Statement: Expedia is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We are committed to creating a diverse and inclusive workforce.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.