Chat Support Specialist - Remote Work

Job Description:

Exelon, a leading energy provider, is seeking a dynamic and customer-focused Chat Support Specialist to join our team on a part-time basis. This is a remote work opportunity based in Toronto, Ontario, CA, with the flexibility to work from the comfort of your own home.

Responsibilities: - Provide exceptional customer service and support through chat communication channels - Answer customer inquiries, troubleshoot and resolve issues in a timely manner - Engage with customers to understand their needs and provide tailored solutions - Utilize knowledge base and resources to efficiently assist customers - Collaborate with team members to ensure consistent and high-quality support - Keep detailed records of customer interactions and feedback for analysis

Requirements: - Minimum of 3 years of experience in customer service or a related field - Excellent communication skills and a friendly, professional demeanor - Resilient and confident in handling challenging customer interactions - Strong time management and planning skills to prioritize tasks effectively - Ability to work independently and as part of a team in a remote environment - Proficiency in using chat support software and applications

Personality Traits: - Resilient: Able to bounce back from setbacks and handle pressure with grace - Confident: Displaying self-assurance and poise when interacting with customers

Soft Skills: - Time Management: Ability to prioritize tasks and manage workload efficiently - Planning: Capacity to anticipate and prepare for future needs or events

Benefits: - Life insurance coverage - Visa sponsorship for eligible candidates - Paid Time Off (PTO) for work-life balance

Working Environment: At Exelon, we value data-driven decision-making and encourage our employees to leverage data to inform their actions and drive strategic initiatives. We provide a supportive and collaborative work environment where employees can thrive and grow professionally.

Deadline to Apply: Interested candidates must submit their application by July 3, 2024, to be considered for this position.

Equal Opportunity Statement: Exelon is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants, regardless of race, color, religion, gender identity, sexual orientation, national origin, disability, age, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.