Client Service Assistant - Remote Work

Job Description:

Quintiles Transnational Holdings is seeking a highly motivated Client Service Assistant to join our team on a part-time basis. As a remote worker based in Toronto, Ontario, CA, you will be responsible for providing exceptional client service and support to our customers. This is an Associate Level position requiring a minimum of 3 years of experience in a similar role.

Responsibilities: 1. Communicate effectively with clients via phone, email, and chat to address inquiries and concerns. 2. Assist clients with navigating our services and products, troubleshooting issues, and providing solutions. 3. Maintain accurate records of client interactions and transactions in our CRM system. 4. Collaborate with the sales and marketing teams to ensure a seamless customer experience. 5. Conduct surveys and gather feedback from clients to improve our services. 6. Provide administrative support as needed, such as scheduling appointments and managing client calendars.

Requirements: 1. Resilient and passionate individual with a strong desire to help clients succeed. 2. Excellent teamwork and people management skills to collaborate effectively with colleagues and clients. 3. Proficient in Microsoft Office and CRM software. 4. Strong written and verbal communication skills. 5. Ability to work independently and meet deadlines. 6. Bachelor's degree in Business, Marketing, or a related field preferred.

Benefits: - Paid Time Off (PTO) to maintain work-life balance. - Travel opportunities to attend company events and conferences. - Dental insurance for your health and well-being.

Working Environment: At Quintiles Transnational Holdings, we value our employees and provide opportunities for unlimited personal and professional growth. As a Client Service Assistant, you will have the chance to work in a supportive and collaborative environment where your contributions are recognized and appreciated.

Equal Opportunity Statement: Quintiles Transnational Holdings is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.