Client Service Manager - Remote Work

As the Client Service Manager at XPO Logistics, you will be responsible for managing client relationships and ensuring the highest level of customer satisfaction. This role is remote and part-time, based in Vancouver, British Columbia, Canada.

Responsibilities: - Build and maintain strong relationships with clients, addressing any concerns or issues that may arise. - Provide excellent customer service and support to clients, responding to inquiries and resolving problems in a timely manner. - Develop strategies to increase client satisfaction and retention. - Collaborate with internal teams to ensure smooth operations and timely delivery of services. - Analyze client data and feedback to identify trends and opportunities for improvement. - Maintain accurate records of client interactions and transactions.

Requirements: - Bachelor's degree in Business Administration or a related field. - Minimum of 6 years of experience in client services or a similar role. - Strong communication and interpersonal skills. - Ability to work independently and adapt to changing priorities. - Excellent presentation skills and a knack for innovation. - Proficient in Microsoft Office Suite and customer service software.

Personality traits: - Adaptable: Able to thrive in a fast-paced and ever-changing environment. - Independent: Capable of working autonomously and making decisions confidently.

Benefits: - Travel opportunities: Explore new destinations while representing XPO Logistics. - Free accommodation: Enjoy comfortable lodging during work-related travel. - Retirement plan: Secure your future with our comprehensive retirement benefits.

Working environment: At XPO Logistics, we strive for excellence and uphold high standards in all endeavors. We value collaboration, innovation, and a commitment to customer satisfaction.

Deadline to apply: July 4, 2024

Equal Opportunity Statement: XPO Logistics is an equal opportunity employer and considers all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, or disability status. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.