Client Service Manager - Remote Work

Job Description:

U.S. Bancorp is seeking a dynamic and experienced Client Service Manager to join our team on a part-time basis. This position will be remote-based in Toronto, Ontario, CA. As a Mid-to-Senior Level professional with at least 6 years of experience in client service management, the ideal candidate will possess a strong drive and adaptability to deliver exceptional service to our clients.

Responsibilities: - Manage a portfolio of clients, ensuring the highest level of service delivery and satisfaction - Develop and maintain strong relationships with clients, understanding their needs and providing tailored solutions - Collaborate with internal teams to coordinate client service activities and resolve any issues that arise - Implement strategic initiatives to enhance client experience and drive business growth - Lead client meetings and presentations to provide updates on service performance and discuss opportunities for improvement - Monitor client feedback and satisfaction levels, implementing changes as necessary to address any concerns - Conduct market research and analysis to identify trends and opportunities for client service improvement - Develop and implement client service policies and procedures to ensure efficiency and effectiveness

Requirements: - Bachelor's degree in Business Administration or related field - Proven track record of success in client service management, preferably in the financial services industry - Strong decision-making and strategic planning skills - Excellent communication and relationship-building abilities - Proficiency in Microsoft Office Suite and CRM software - Ability to work independently and manage multiple tasks simultaneously - Drive to exceed client expectations and deliver results

Personality traits: Driven, adaptable Soft skills: Decision-making, strategic planning

Benefits: - Profit sharing - Travel & spending expenses - Employee discounts

Working environment: - Empower employees to take ownership and make impactful decisions.

Equal Opportunity Statement: U.S. Bancorp is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment.

Deadline to apply: June 29, 2024

We look forward to receiving your application and welcoming you to our team at U.S. Bancorp. Join us in delivering exceptional client service and driving business success!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.