Client Service Manager - Remote Work

Job Description:

FirstEnergy, a leading energy company in Montreal, Quebec, is seeking a dedicated and confident Client Service Manager to join our team on a part-time, remote basis. As a mid-to-senior level professional with at least 8 years of experience in client service management, you will be responsible for building and maintaining strong relationships with our clients to ensure their satisfaction and loyalty.

Responsibilities: - Serve as the main point of contact for a portfolio of clients, understanding their needs and goals - Develop and implement strategic plans to meet clients' objectives and drive revenue growth - Conduct regular check-ins and follow-ups with clients to assess their satisfaction and address any issues or concerns - Collaborate with internal teams, including sales, marketing, and operations, to ensure seamless service delivery - Identify opportunities for upselling or cross-selling additional products or services to clients - Provide leadership and guidance to junior team members on client service best practices - Act as a liaison between clients and internal stakeholders to resolve any conflicts or escalations

Requirements: - Bachelor's degree in business administration, marketing, or a related field - Proven experience in client service management, preferably in the energy industry - Excellent communication and negotiation skills - Strong leadership abilities to inspire and motivate team members - Ability to work independently and proactively solve problems - Proficiency in CRM software and Microsoft Office suite - Ability to adapt to a fast-paced and changing environment

Benefits: - Travel and spending expenses covered - Profit sharing opportunities - Free accommodation for remote working - Opportunities for career advancement and professional development

Equal Opportunity Statement: FirstEnergy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

If you possess the necessary skills and experience for this role, we encourage you to apply by the deadline on July 3, 2024. Join our team and help us shape the future of energy services!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.