Client Service Specialist - Remote Work

Job Description:

Live Nation Entertainment is seeking a Client Service Specialist to join our remote team in Montreal, Quebec, CA. This part-time position is at the Associate level and requires a minimum of 4 years of relevant experience in client services or a related field.

Responsibilities: - Serve as the primary point of contact for clients, addressing their inquiries and concerns in a timely and professional manner - Build and maintain strong relationships with clients to ensure their satisfaction and loyalty to the company - Collaborate with internal teams to coordinate client requests and deliver on their expectations - Monitor and track client performance metrics, providing regular updates to management - Provide strategic recommendations to help clients achieve their goals and objectives - Assist in developing client service strategies to improve overall customer satisfaction - Handle escalated client issues with diplomacy and efficiency to ensure a positive resolution - Work independently to manage multiple client accounts simultaneously

Requirements: - Bachelor's degree in business, communications, or a related field - Strong communication and interpersonal skills - Ability to work effectively in a remote environment - Resilient attitude and ability to remain composed under pressure - Strong decision-making and strategic planning skills - Experience with CRM systems and other client service software - Proven track record of meeting and exceeding client expectations - Ability to work independently and prioritize tasks effectively

Benefits: - Parental leave for eligible employees - Relocation allowance for qualified candidates - Profit sharing opportunities to reward performance and dedication

Working Environment: At Live Nation Entertainment, we embrace a culture that challenges norms and encourages bold thinking. We value creativity, innovation, and diversity, and we are committed to providing a supportive and inclusive environment for all employees.

Equal Opportunity Statement: Live Nation Entertainment is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

Deadline to Apply: July 4, 2024

If you meet the requirements and are looking for a challenging and rewarding opportunity to grow your career in client services, apply now to join our dynamic team at Live Nation Entertainment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.