Client Support Manager - Remote Work

Job Description:

First Data is seeking a dynamic and experienced Client Support Manager to join our team remotely in Vancouver, British Columbia, Canada. As a mid-to-senior level professional with at least 7 years of experience in client support roles, you will play a crucial role in managing and maintaining positive relationships with our clients.

Responsibilities: - Serve as the primary point of contact for clients, resolving any inquiries, concerns, or issues in a timely and efficient manner - Develop and implement strategies to improve client satisfaction and retention - Collaborate with cross-functional teams to ensure that client needs are met - Provide regular updates and reports to management on client feedback and performance metrics - Train and mentor junior team members to enhance their client support skills - Stay informed on industry trends and best practices to continually improve client support processes

Requirements: - Proven track record of at least 7 years in client support or a related field - Excellent communication and interpersonal skills - Strong problem-solving abilities and attention to detail - Ability to work independently and manage multiple priorities effectively - Dedicated and driven personality traits - Cooperation and innovation as key soft skills - Bachelor's degree in business, marketing, or a related field (preferred)

Benefits: - Employee discounts on company products and services - Company transportation options for remote workers - Retirement plan options for long-term financial security

Working Environment: At First Data, we believe in a work environment that transcends borders, promoting collaboration on a global scale. With a diverse and inclusive team, you will have the opportunity to work with professionals from various backgrounds and cultures, fostering creativity and innovation.

Equal Opportunity Statement: First Data is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants, regardless of race, gender, age, religion, sexual orientation, or disability.

Don't miss the chance to work with a global leader in client support. Apply by the deadline of April 26, 2024, by submitting your resume and cover letter detailing your relevant experience and qualifications.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.