Client Support Officer - Remote Work

Job description:

As a Client Support Officer at Hilton Worldwide Holdings, you will be responsible for providing exceptional customer service and support to clients remotely from your location in Vancouver, British Columbia. This part-time role at the Associate Level requires a minimum of 4 years of relevant experience in a client-facing role.

Responsibilities: 1. Responding to client inquiries and resolving issues in a timely and professional manner. 2. Building and maintaining strong relationships with clients to ensure their satisfaction and loyalty. 3. Researching and analyzing client needs to provide tailored solutions and recommendations. 4. Collaborating with other teams within the company to coordinate efforts and deliver comprehensive support to clients. 5. Documenting and tracking client interactions and feedback for continuous improvement. 6. Proactively identifying opportunities for innovation and process improvement to enhance the client experience. 7. Meeting or exceeding performance metrics and goals set by the company.

Requirements: 1. Demonstrated experience in a client support or customer service role for at least 4 years. 2. Excellent communication and interpersonal skills to engage effectively with clients. 3. Strong problem-solving abilities and attention to detail to analyze complex issues. 4. Self-motivated and driven to achieve goals and exceed client expectations. 5. Ability to work independently and prioritize tasks in a remote work environment. 6. Proficiency in using customer relationship management (CRM) software and other digital tools. 7. Bachelor's degree in business administration, hospitality management, or a related field is preferred.

Personality traits: Driven, dedicated Soft skills: Innovation, analysis

Benefits: 1. Profit sharing to reward your contributions to the company's success. 2. Paid sick leave to take care of your health and well-being. 3. Paid Time Off (PTO) for a healthy work-life balance.

Working environment: At Hilton Worldwide Holdings, our focus is on exceeding customer expectations and delivering delight. You will be part of a dynamic team that values innovation, teamwork, and customer-centricity.

Deadline to apply: May 6, 2024

Equal opportunity statement: Hilton Worldwide Holdings is an equal opportunity employer and is committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.