Client Support Specialist - Remote Work

Job Description:

Simon Property Group is seeking a dedicated and resourceful Client Support Specialist to join our team on a part-time basis, working remotely from Vancouver, British Columbia, Canada. As an Associate Level position, we are looking for someone with at least 3 years of experience in a similar role.

Responsibilities: - Provide exceptional support to clients via phone, email, and chat, addressing inquiries and resolving issues in a timely manner. - Collaborate with internal teams to ensure customer satisfaction and smooth operations. - Conduct product demonstrations and training sessions for clients as needed. - Maintain accurate and detailed records of client interactions and transactions. - Identify and escalate potential issues to senior management to ensure prompt resolution. - Stay up-to-date on company products, services, and industry trends to provide knowledgeable support to clients. - Assist in developing and implementing strategies to improve client retention and satisfaction.

Requirements: - Bachelor's degree in a related field or equivalent work experience. - Excellent communication and interpersonal skills. - Strong attention to detail and ability to multitask effectively. - Ability to work independently and as part of a team. - Proficiency in Microsoft Office and CRM software. - Experience in customer service or client support roles. - Demonstrated problem-solving skills and ability to think creatively. - Availability to work flexible hours as needed.

Personality Traits: - Dedicated: Able to commit to providing top-notch support to clients. - Resourceful: Capable of finding solutions and alternatives to meet client needs.

Soft Skills: - Attention to detail: Ability to meticulously track and document client interactions. - Teamwork: Willingness to collaborate with colleagues to achieve common goals.

Benefits: - Gym membership to support employee wellness. - Free accommodation for remote workers. - Free food provided during working hours.

Working Environment: At Simon Property Group, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion in our team and are committed to creating an equal opportunity environment for all employees.

Deadline to Apply: Please submit your application by July 6, 2024.

Equal Opportunity Statement: Simon Property Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.