Client Support Specialist - Remote Work

Job Description:

Manulife is seeking a part-time Client Support Specialist to join our team in Vancouver, British Columbia. As a Client Support Specialist, you will be responsible for providing remote support to our clients, assisting them with any inquiries or issues they may have. This is an entry-level position with opportunities for growth within the company.

Responsibilities: - Respond to client inquiries via phone, email, or chat in a timely and professional manner - Provide exceptional customer service and ensure client satisfaction - Troubleshoot technical issues and escalate to the appropriate team if necessary - Educate clients on our products and services - Maintain accurate records of client interactions - Collaborate with other team members to improve processes and procedures

Requirements: - 1 year of experience in a customer service or support role - Resourceful and passionate about helping others - Strong communication skills and ability to problem solve - Creativity and critical thinking skills - Ability to work independently and as part of a team - Must have a quiet workspace with high-speed internet connection - Proficient in Microsoft Office Suite - Bachelor's degree preferred

Benefits: - Company transportation for eligible employees - Company-provided equipment - Gym membership reimbursement

Working Environment: At Manulife, we embrace a culture that challenges norms and encourages bold thinking. Our team is comprised of diverse individuals who bring their unique perspectives and ideas to the table. We believe in fostering a collaborative and inclusive work environment where everyone can thrive.

Deadline to Apply: July 13, 2024

Equal Opportunity Statement: Manulife is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.