Contact Center Assistant - Remote Work

Job Description: We are seeking a Contact Center Assistant to join our team at Lincoln National in Montreal, Quebec. This is a remote work position, offering part-time hours at the Associate Level with a minimum of 2 years of experience. As a Contact Center Assistant, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities: - Answering incoming calls and responding to customer inquiries - Providing information about products and services - Assisting customers with account management and troubleshooting issues - Collaborating with team members to achieve department goals - Maintaining accurate and detailed records of customer interactions - Adhering to company policies and procedures at all times

Requirements: - Energetic and dedicated personality traits - Strong leadership skills and emotional intelligence - Excellent communication and interpersonal abilities - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent

Benefits: - Travel opportunities for top-performing employees - Parental leave options for eligible team members - Company-provided equipment for remote work - Opportunities for career advancement within the organization

Working Environment: Join a dynamic team at Lincoln National that is dedicated to leading the industry with cutting-edge ideas and solutions. As a Contact Center Assistant, you will have the opportunity to work in a supportive and collaborative environment where your contributions are valued.

Deadline to Apply: Please submit your application by May 8, 2024, to be considered for this position.

Equal Opportunity Statement: Lincoln National is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We welcome applicants from all backgrounds and encourage individuals with disabilities to apply. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.