Contact Center Assistant - Remote Work

Job Description:

CarMax, a leader in the automotive industry, is seeking a Contact Center Assistant to join our team in Toronto, Ontario. This is a part-time, remote work position at the Associate Level, ideal for individuals with at least 4 years of experience in a similar role. We are looking for candidates who are resilient, dedicated, demonstrate leadership skills, and can adapt to a fast-paced work environment.

Responsibilities: - Answering inbound calls and responding to customer inquiries in a professional and courteous manner - Providing assistance and support to customers with vehicle purchases, trade-ins, and financing options - Resolving customer complaints and issues effectively and efficiently - Managing customer data and updating records in the CRM system - Collaborating with other team members to ensure a seamless customer experience - Following company policies and procedures to provide consistent service to customers

Requirements: - 4+ years of experience in a contact center or customer service role - Excellent communication skills, both verbal and written - Strong problem-solving abilities and attention to detail - Ability to work independently and as part of a team in a remote setting - Proficiency in CRM systems and Microsoft Office Suite - High school diploma or equivalent required; Bachelor's degree preferred - Resilient and dedicated personality traits - Leadership and adaptability soft skills

Benefits: - Dental insurance - Gym membership - Employee discounts on products and services

Working Environment: At CarMax, we thrive in an environment that embraces and navigates change seamlessly. We encourage our team members to innovate, collaborate, and grow together in a dynamic and supportive work culture.

Deadline to apply: May 1, 2024

Equal Opportunity Statement: CarMax is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.