Contact Center Assistant - Remote Work

Job Description:

MGM Resorts International is seeking a Contact Center Assistant to join our team remotely in Montreal, Quebec. This part-time, entry-level position requires a minimum of 1 year of experience in a customer service or contact center role. The ideal candidate will possess the following personality traits: adaptable and energetic, as well as soft skills in leadership and people management.

Responsibilities: 1. Answer incoming calls and emails from clients and customers in a professional and courteous manner. 2. Assist with resolving customer inquiries, complaints, and issues in a timely and efficient manner. 3. Update customer information in the database and maintain accurate records of interactions. 4. Collaborate with other team members to ensure a seamless customer experience. 5. Provide administrative support to the contact center team as needed.

Requirements: 1. High school diploma or equivalent. 2. 1 year of experience in a customer service or contact center role. 3. Strong communication and interpersonal skills. 4. Ability to work independently and in a team environment. 5. Proficiency in Microsoft Office and CRM software. 6. Must have a quiet and professional work environment for remote work.

Benefits: 1. Relocation allowance for eligible employees. 2. Paid overtime opportunities. 3. Dental insurance coverage.

Working Environment: At MGM Resorts International, we encourage a spirit of exploration and taking calculated risks for growth. We value teamwork and collaboration, and empower our employees to contribute their unique perspectives to drive innovation and success.

Deadline to Apply: July 7, 2024

Equal Opportunity Statement: MGM Resorts International is an equal opportunity employer and welcomes diversity in the workplace. We do not discriminate on the basis of race, gender, religion, age, sexual orientation, or any other protected characteristic. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.