Contact Center Manager - Remote Work

Job Description:

FMC Technologies is seeking a Contact Center Manager to join our team on a part-time basis with the flexibility of remote work. As a Contact Center Manager, you will be responsible for overseeing the day-to-day operations of our contact center in Toronto, Ontario, Canada. The ideal candidate will have a minimum of 6 years of experience in a similar role and possess strong leadership skills.

Responsibilities: - Manage a team of contact center representatives, ensuring optimal performance and productivity - Develop and implement strategies to improve customer service and overall efficiency - Monitor key performance indicators (KPIs) and provide regular reports to senior management - Handle escalated customer inquiries and ensure timely resolution - Conduct regular performance evaluations and provide feedback to team members - Collaborate with other departments to improve processes and service delivery - Stay up-to-date on industry trends and best practices to ensure the contact center remains competitive - Act as a mentor and coach to team members, fostering a positive work culture - Ensure compliance with all company policies and procedures

Requirements: - Minimum of 6 years of experience in a contact center management role - Excellent communication and interpersonal skills - Strong problem-solving abilities - Reliable and dedicated work ethic - Ability to work effectively in a remote environment - Proficiency in Microsoft Office suite and CRM software - Bachelor's degree in Business Administration or a related field is preferred

Personality traits: - Reliable - Dedicated

Soft skills: - Problem-solving - Communication

Benefits: - Free food - Retirement plan - Company equipment

Working environment: At FMC Technologies, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value innovation, creativity, and collaboration to drive success.

Equal Opportunity Statement: FMC Technologies is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.