Contact Center Manager - Remote Work

Job Description:

We are looking for a reliable and energetic Contact Center Manager to join our team at Aramark in Toronto, Ontario. This role will be a part-time position at the Associate Level, with a requirement of at least 5 years of experience in a similar role. The Contact Center Manager will work remotely, managing a team of customer service representatives to ensure excellent customer service and satisfaction.

Responsibilities: - Manage a team of remote customer service representatives, providing guidance, feedback, and support - Develop and implement strategies to improve customer service, efficiency, and productivity - Monitor performance metrics and KPIs to ensure team goals are met - Handle escalated customer issues and provide resolutions in a timely manner - Conduct regular team meetings and provide training and development opportunities for team members - Collaborate with other departments to improve processes and enhance the overall customer experience - Keep up to date with industry trends and best practices in customer service and contact center management

Requirements: - 5+ years of experience in a contact center or customer service management role - Strong interpersonal and communication skills - Ability to motivate and inspire a remote team - Excellent persuasion skills and the ability to handle difficult customer interactions - Strong time management and organizational skills - Bachelor's degree in Business Administration or a related field is preferred

Personality Traits: - Reliable - Energetic

Soft Skills: - Persuasion - Time management

Benefits: - Company transportation - Dental insurance - Free food

Working Environment: At Aramark, we strive to spark creativity and motivation in an environment that inspires greatness. We encourage collaboration, innovation, and personal growth in all our team members.

Deadline to Apply: May 1, 2024

Equal Opportunity Statement: Aramark is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.