Contact Center Manager - Remote Work

Job Description:

Mohawk Industries is seeking an experienced and dynamic Contact Center Manager to join our team on a part-time basis, working remotely from Toronto, Ontario, Canada. The ideal candidate for this Mid-to-Senior Level position should have at least 7 years of experience in contact center management or a related field.

Responsibilities: - Manage and oversee all aspects of the contact center operation, including staff management, performance monitoring, and quality assurance. - Develop and implement strategies to improve customer service, efficiency, and overall performance of the contact center. - Lead and motivate a team of contact center agents to achieve performance targets and provide exceptional customer service. - Monitor and analyze key performance indicators to ensure goals are met and identify areas for improvement. - Collaborate with other departments to address customer issues and improve processes. - Implement training programs for contact center agents to enhance their skills and knowledge. - Ensure compliance with company policies and procedures, as well as regulatory requirements.

Requirements: - 7 years of experience in contact center management or a related field. - Strong leadership and communication skills. - Adaptable and resourceful personality traits. - Excellent presentation and time management skills. - Bachelor's degree in Business Administration or a related field (preferred). - Experience with contact center software and technology. - Ability to work independently and remotely.

Benefits: - Paid sick leave. - Employee discounts on Mohawk Industries products. - Free accommodation for required travel. - Opportunities for professional growth and development.

Working Environment: At Mohawk Industries, we strive to nurture an entrepreneurial atmosphere, even within an established organization. We value innovation, creativity, and collaboration, and encourage our employees to think outside the box and take initiative.

Deadline to Apply: Please submit your application by July 15, 2024.

Equal Opportunity Statement: Mohawk Industries is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.