Customer Care Associate - Remote Work

Job Description:

We are looking for a part-time Customer Care Associate to join our team at SAP Canada, based in Montreal, Quebec. This is a remote work position, perfect for individuals who are driven, reliable, and have a strong sense of emotional intelligence and teamwork. As an Associate Level position, we require at least 2 years of experience in customer care or a related field.

Responsibilities: - Provide exceptional customer care through various channels including phone, email, and chat - Resolve customer inquiries and issues in a timely and professional manner - Collaborate with team members to ensure a seamless customer experience - Maintain accurate records of customer interactions and transactions - Identify opportunities for process improvement and share feedback with the team - Stay up-to-date on product knowledge and company policies

Requirements: - 2+ years of experience in customer care or a related field - Strong communication skills - Ability to work independently in a remote setting - Driven and reliable with a positive attitude - Emotional intelligence and strong teamwork skills - Proficiency in Microsoft Office and CRM software - Fluent in English and French (both written and verbal)

Benefits: - Travel opportunities - Training and professional development - Life insurance - Equal opportunity employer

Working Environment: At SAP Canada, we are committed to promoting equality and fairness for all employees. We value diversity and inclusion in our workforce and strive to create a positive and supportive working environment for everyone. Join us in our mission to deliver exceptional customer care while fostering a culture of respect and collaboration.

Deadline to Apply: May 16, 2024

Equal Opportunity Statement: SAP Canada is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.