Customer Care Associate - Remote Work

Job Description:

As a Customer Care Associate at Live Nation Entertainment, you will be responsible for providing exceptional customer service to our clients in a remote work setting. Your primary role will be to assist customers with inquiries, resolve issues, and ensure a positive experience for all individuals interacting with our company. You will represent Live Nation Entertainment in a professional and friendly manner, serving as the front-line contact for all customer-related matters.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Assist customers with ticket purchases, refunds, and exchanges - Resolve customer complaints and issues to ensure customer satisfaction - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to provide seamless customer service - Stay up-to-date on company products, services, and policies - Provide feedback to management to improve customer service processes

Requirements: - Minimum of 3 years of customer service experience - Reliable and confident personality - Excellent planning and people management skills - Proficient in Microsoft Office and CRM software - Strong communication skills, both written and verbal - Ability to work independently and as part of a team - High school diploma or equivalent

Benefits: - Profit sharing opportunities - Visa sponsorship for eligible candidates - Company-provided equipment for remote work

Working Environment: At Live Nation Entertainment, we strive to spark creativity and motivation in an environment that inspires greatness. Our team is dedicated to providing top-notch customer service and creating memorable experiences for our clients.

Deadline to Apply: Please submit your application by May 23, 2024.

Equal Opportunity Statement: Live Nation Entertainment is an equal opportunity employer and is committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage individuals of all backgrounds to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.