Customer Care Manager - Remote Work

Job Description: Group 1 Automotive is seeking a remote Customer Care Manager to join our team in Vancouver, British Columbia, CA. As a mid-to-senior level position, we are looking for a candidate with at least 8 years of experience in customer care management. This part-time role requires a dedicated and resilient individual who possesses excellent planning and critical thinking skills.

Responsibilities: - Manage a team of customer care representatives to ensure exceptional service delivery - Develop and implement customer care strategies to enhance customer satisfaction and retention - Handle escalated customer inquiries and complaints in a professional and timely manner - Monitor performance metrics and KPIs to track team performance and identify areas for improvement - Collaborate with other departments to streamline processes and enhance the overall customer experience - Provide regular feedback and coaching to team members to support their professional development and growth - Stay up-to-date with industry trends and best practices in customer care management

Requirements: - 8 years of experience in customer care management - Strong leadership skills and ability to motivate and inspire a team - Excellent communication and interpersonal skills - Proficiency in customer relationship management software and tools - Ability to work remotely and effectively manage a virtual team - Bachelor's degree in Business Administration or related field preferred

Benefits: - Free food - Training & professional development opportunities - Paid overtime

Working Environment: At Group 1 Automotive, we promote equality and fairness for all employees. We are committed to creating a supportive and inclusive work environment where all employees feel valued and respected.

Deadline to Apply: May 6, 2024

Equal Opportunity Statement: Group 1 Automotive is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals are treated with respect and dignity.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.