Customer Care Manager - Remote Work

Job Description:

PPG Industries, a leading global supplier of paints, coatings, and specialty materials, is seeking a dedicated and experienced Customer Care Manager to join our team in Vancouver, British Columbia on a part-time remote basis. As a mid-to-senior level position, the ideal candidate will have a minimum of 8 years of experience in customer service or related field.

Responsibilities: - Manage a team of customer care representatives to ensure excellent service delivery and customer satisfaction - Develop and implement customer care strategies and processes to optimize efficiency and improve customer experience - Monitor and analyze customer feedback and data to identify trends and areas for improvement - Handle escalated customer inquiries and complaints in a timely and professional manner - Collaborate with cross-functional teams to resolve customer issues and improve overall customer satisfaction - Train and mentor customer care representatives to enhance their skills and knowledge - Stay up-to-date on industry trends and best practices in customer care management

Requirements: - Bachelor's degree in business or related field preferred - Proven experience in a customer care or customer service management role - Excellent communication and interpersonal skills - Strong leadership abilities and decision-making skills - Highly organized and detail-oriented - Driven and resourceful personality traits - Ability to think creatively and innovate - Proficiency in Microsoft Office and customer relationship management (CRM) software

Benefits: - Disability insurance - Employee discounts - Retirement plan

Working Environment: At PPG Industries, we prioritize quality in all aspects of our work, products, and services. We value collaboration, creativity, and customer satisfaction. Our team is dedicated to exceeding customer expectations and delivering exceptional service.

Equal Opportunity Statement: PPG Industries is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status under applicable laws. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: May 6, 2024

If you possess the required skills and experience for this position and are passionate about delivering exceptional customer care, we encourage you to apply to join our team at PPG Industries. We look forward to receiving your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.