Customer Care Manager - Remote Work

The Customer Care Manager at J.M. Smucker is responsible for providing exceptional customer service and support to clients remotely from Vancouver, British Columbia. This part-time role at the Associate Level requires a minimum of 5 years of experience in customer service or a related field.

Responsibilities: 1. Manage and respond to customer inquiries and concerns through various communication channels, including email, phone, and chat. 2. Build strong relationships with customers to ensure satisfaction and retention. 3. Collaborate with internal teams to address customer issues and provide solutions in a timely manner. 4. Monitor customer feedback and suggest improvements to enhance the customer experience. 5. Assist in the development and implementation of customer care policies and procedures.

Requirements: 1. Hardworking and resilient attitude to handle challenging customer situations effectively. 2. Strong attention to detail to ensure accuracy in resolving customer issues. 3. Excellent communication skills to interact effectively with customers and team members. 4. Ability to work independently and collaboratively in a fast-paced remote environment. 5. Proficiency in using customer service software and Microsoft Office applications.

Benefits: - Life insurance coverage - Medical benefits - Travel opportunities for training and team-building activities

Working Environment: Our company values flexibility and efficiency, allowing employees to work remotely and adapt quickly to changes in the business environment. We strive to create a supportive and inclusive culture where every team member can thrive.

Deadline to Apply: June 1, 2024

Equal Opportunity Statement: J.M. Smucker is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, religion, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.