Customer Care Officer - Remote Work

Job Description:

United Technologies is seeking a motivated and customer-oriented individual to join our team as a Customer Care Officer for remote work in Toronto, Ontario. This is a part-time position with entry-level seniority, requiring at least 1 year of experience.

Responsibilities: - Serve as the first point of contact for customers, addressing their inquiries and concerns through various communication channels - Provide exceptional customer service by handling and resolving customer complaints with tact and professionalism - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to ensure seamless customer experiences - Identify customer needs and recommend products or services that align with their requirements - Continuously seek opportunities to enhance the customer experience and suggest improvements to internal processes - Meet or exceed customer satisfaction goals and key performance indicators

Requirements: - Independent and passionate individual with a strong desire to assist customers - Excellent persuasion skills to effectively communicate and influence customers - Demonstrated leadership skills to guide customers through problem-solving processes - Ability to work remotely and effectively manage time and tasks - Strong written and verbal communication skills - Proficiency in using customer relationship management (CRM) software - High school diploma or equivalent required; additional education or certifications are a plus

Benefits: - Free accommodation for remote work - Parental leave for eligible employees - Free food and beverage options during working hours - Support for personal and professional development opportunities

Equal Opportunity Statement: United Technologies is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws.

If you meet the requirements and are interested in this position, please submit your application by the deadline of April 27, 2024. We look forward to welcoming you to our team at United Technologies.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.