Customer Care Officer - Remote Work

Job Description: As a Customer Care Officer at Terex, you will play a vital role in providing excellent customer service to our clients. This is a remote part-time position based in Vancouver, British Columbia. We are seeking individuals who are resilient, motivated, cooperative, and have excellent planning skills.

Responsibilities: 1. Handle incoming customer inquiries via phone, email, and live chat in a timely and professional manner. 2. Assist customers with product information, order processing, and issue resolution. 3. Maintain accurate customer records and update information as needed. 4. Collaborate with cross-functional teams to ensure a seamless customer experience. 5. Identify opportunities to improve customer satisfaction and retention. 6. Uphold the highest standards of ethical conduct and integrity in all interactions with customers.

Requirements: 1. Excellent verbal and written communication skills. 2. Ability to work independently and prioritize tasks effectively. 3. Strong problem-solving skills and attention to detail. 4. Proficiency in using CRM software and other customer service tools is a plus. 5. Must have a reliable internet connection and a quiet workspace for remote work. 6. No prior experience is required, but a willingness to learn and grow in the role is essential.

Benefits: 1. Paid sick leave to support your well-being. 2. Remote work flexibility to accommodate your schedule. 3. Employee discounts on Terex products and services.

Equal Opportunity Statement: Terex is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: May 23, 2024

If you meet the requirements and are ready to join a dynamic team dedicated to customer care, we encourage you to apply for this exciting opportunity with Terex.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.