Customer Care Officer - Remote Work

Job Description:

We are looking for a motivated and detail-oriented Customer Care Officer to join our team at Guardian Life Insurance Co. of America. This is a part-time, remote position based in Toronto, Ontario, CA, suitable for entry-level candidates with no prior experience required. As a Customer Care Officer, you will be responsible for providing excellent customer service to policyholders and potential clients.

Responsibilities: - Handling inbound and outbound customer calls and emails in a professional manner - Providing information on insurance products and services - Assisting customers with policy changes, claims inquiries, and general inquiries - Resolving customer complaints and issues in a timely and effective manner - Maintaining accurate records of customer interactions in the company database - Collaborating with other team members to ensure customer satisfaction - Adhering to company policies and procedures at all times

Requirements: - Independent and reliable with the ability to work remotely - Strong planning and analysis skills - Excellent communication and customer service skills - Proficiency in Microsoft Office Suite and CRM software - High school diploma or equivalent - Must have a secure and private work environment for remote work - Must be eligible to work in Canada

Benefits: - Company-provided equipment for remote work - Visa sponsorship for eligible candidates - Relocation allowance for eligible candidates - Opportunities for personal and professional development - Flexible work hours

Equal Opportunity Statement: Guardian Life Insurance Co. of America is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome all qualified applicants, including those with disabilities and those of any race, gender, religion, sexual orientation, or nationality. We strive to promote a culture of respect, teamwork, and collaboration among our employees.

Deadline to apply: May 29, 2024

Join our team and start your career in the insurance industry with Guardian Life Insurance Co. of America!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.