Customer Care Officer - Remote Work

Job Description:

We are looking for a hardworking and passionate individual to join our team at NAV Canada as a Customer Care Officer. This position is remote and part-time, based in Toronto, Ontario. As an Associate Level Customer Care Officer, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a professional and timely manner - Resolve customer complaints and issues with empathy and understanding - Assist customers with account management, billing inquiries, and technical support - Use strategic planning and problem-solving skills to address complex customer issues - Demonstrate emotional intelligence when dealing with difficult customers and situations - Collaborate with other team members to ensure a seamless customer experience - Maintain accurate records of customer interactions and transactions - Continuously strive to improve customer satisfaction and retention

Requirements: - 3 years of experience in customer service or a related field - Excellent communication skills, both written and verbal - Strong interpersonal skills and the ability to build rapport with customers - Proficiency in Microsoft Office and customer relationship management software - A proactive attitude and a willingness to go above and beyond for customers - Ability to work independently and as part of a team - Experience with remote work and a high-speed internet connection - Strategic planning skills and the ability to prioritize tasks effectively - Emotional intelligence and the ability to remain calm under pressure

Benefits: - Life insurance - Retirement plan - Dental insurance

Working Environment: At NAV Canada, we provide a dynamic workplace that values teamwork, fosters innovation, and promotes shared success. We believe in providing a supportive and inclusive environment where all employees can thrive and grow in their careers.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: NAV Canada is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.